Return & Refund Policy

RETURN/EXCHANGE POLICY

At Trufacebygrace, we want you to be completely satisfied with each and every purchase. We believe in providing extraordinary customer service and making your shopping experience an amazing one from our store.

EXCHANGES/RETURNS

TO ENSURE THE SAFETY AND THE HEALTH OF OUR CUSTOMERS, THERE WILL NO RETURNS OR EXCHANGES AT THIS TIME. PLEASE CONTACT US FIRST IF YOU HAVE ANY QUESTIONS ABOUT A PRODUCT BEFORE PURCHASING. 

Defective items must be reported within 48 hours of package arrival, if not reported within that time frame, we will not process the refund or exchange. If you have received an incorrect item, please contact us within 48 hours of receiving your package. Contact us immediately with your name, order number and the items question at grace@trufacebygrace.com or text us at 202 650 8172

We will provide you with a prepaid return label and ship you the correct item or a replacement for the defective item.

IMPORTANT: Original Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage. Please. Note that if you do not protect the package and upon receipt the item is damaged we will not accept the item and there will be no replacement or refund.

Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Most jewelry will have measurements in the description of the listing. If you are unsure of the size of the item, please contact us first before purchasing. Purchasing the wrong size do not qualify as defects or qualify for refunds.

If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit or refund will be issued and they will be blocked from our site. 

Final Sale Items: Non Returnable, No Exceptions

All items found in the Sale section, CLEARANCE AND ALL SALE ITEMS are non-returnable.

All FINAL SALES, CLEARANCE or any items purchased during sales are not eligible for return or exchange.