Shipping Information
All orders ship from Virginia, USA.
Processing time is 1–3 business days (excluding weekends and holidays).
Shipping options — including expedited — are available at checkout.
Tracking is emailed once your order ships.
We proudly ship worldwide.
ORDER CANCELLATIONS, RETURN, EXCHANGE & REFUND POLICY
Thank you for choosing TrufacebyGrace for your jewelry, accessories, and apparel needs. We take pride in providing high-quality products and ensuring customer satisfaction. At TrufacebyGrace, we want you to be completely satisfied with each purchase and believe in providing extraordinary customer service to make your shopping experience amazing.
Order Cancellation Policy
Important: No Refunds for Cancellation
At TrufacebyGrace, Order Cancellations are not allowed under any circumstances. However, if you accidentally place an order and notify us within one hour of placing the order, we can issue you a store credit. We do not offer refunds at any time.
No Refund Policy
We have a NO REFUND POLICY in place. Once a purchase is made, we are unable to offer refunds. We strongly encourage customers to review product descriptions, measurements, and images before making a purchase decision. In case of a damaged or defective item, contact our customer service team within 3 days of receiving the product for assistance.
EXCHANGES/RETURNS
Defective items must be reported within 3 days of package arrival. Refunds and cancellations are not issued for any reason. Items must be unworn and undamaged.
Order Errors
If there has been an error with your order, such as receiving the wrong product or size, notify our customer service team within one business day of receiving the item for assistance.
Defective Items
Contact our customer service team within three (3) days of receiving the item if it is defective, damaged, or not functioning as intended.
Return Shipping
The shipping costs for returning the item to TrufacebyGrace will be the responsibility of the customer unless it is a defective item or item(s) sent in error.
IMPORTANT:
Original Packaging must be well maintained, and merchandise should fit accordingly inside return boxes or envelopes to prevent damage.
Final Sale Items:
All FINAL SALES, CLEARANCE, or any items purchased during sales are not eligible for return or exchange.
CUSTOM ITEMS:
ALL CUSTOM ITEMS ARE FINAL SALE.
For any questions or further clarification, please contact our customer service team.
Customer Service phone number: 410 917 8333
Email address: customerservice@trufacebygrace.com
Thank you for your support and for choosing TrufacebyGrace.
