SHIPPING POLICY
At TrufacebyGrace we value every single customer and we take the utmost care with deliveries. You will receive an email confirmation when an order is placed. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email. TruFacebyGrace is based in the US and we ship your orders from the US.
Shipping emails are sent to the email address you entered at checkout when placing your order. To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package says “returned non-deliverable”, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge.
US Orders - Delivery Time and Cost
We use USPS to ship your orders for all domestic orders. Domestic orders using USPS delivers generally delivers in 3-5 business days (and express delivery in 1-3 business days) depending on order processing time and the distance of the shipping address.
First-Class Mail- 1–3 Business Days for packages 13oz or less
Priority Mail - 1–3 Business Days
Priority Mail Express - Overnight Guarantee
Generally, all in stock items will ship in 3-4 business days and arrive within 1-3 business days or 3.5 days . Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. You may track your domestic orders by visiting www.USPS.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
SHIPPING FEES
At this time shipping cost is estimated between $5.00 – $22.00 depending on size and weight of package. Please note we currently charge $7.00 for both first class and priority mail for orders under $100. Free shipping for all orders over $100. This is subject to change.
PROCESSING TIME
After your payment is authorized and verified, depending on a number of factors, standard domestic and international orders may take up to 4-7 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5-7 working days. All orders placed on the weekend will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day.
DELIVERY CLAIMS
If you do not receive your package or the tracking information states that your package was delivered by the carrier but you have not received it; or your package was lost or stolen, you must contact USPS or the delivery carrier. TrufacebyGrace does not hold or accept responsibility for packages that have been stated as delivered by the carrier. Shipping fees are non-refundable. If you refuse any shipments from trufacebygrace.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We do not ship to PO Boxes.
We do not issue refunds or credits for packages that the carrier confirms as being delivered. By completing a purchase with TrufacebyGrace you are agreeing to our shipping and delivery policy.
OUT OF STOCK ITEMS
If your order an out of stock item or your order includes multiple item(s) and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
OUTSIDE OF THE US/INTERNATIONAL ORDERS
TrufacebyGrace is proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.Your order will ship from shipping carriers including, USPS, UPS, FedEx and DHL depending on the shipping fees paid at checkout.
Shipping to Canada using USPS is currently $20.00 for any weight and size. (Subject to change). The shipping time for USPS International is usually 7–14 business days. If DHL (2- 3 business days), FEDEX (2-7 business days) or UPS is selected at checkout we can ship via those carriers however the cost are all estimated. If this happens, we will contact you to notify you of the actual shipping cost.Shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
CUSTOMS
In some instances, delivery may be delayed depending on your country's customs. Any customs or import duties charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. We ship your orders with Duty and taxes unpaid, thus, TrufacebyGrace is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is solely responsible for the charges, you must pay them the applicable fees in order for your package to clear customs. Customs agents have the right to release or deny release of your package.
Customs policies vary widely from country to country - we'd recommend that you contact your local customs office for further information. We cannot refund purchases due to import/customs charges.
Still Need Help? Contact at grace@trufacebygrace.com
